Nok Air will resume its pet delivery service from Oct 1, dropped because some animals had died, after a number of requests from customers.
The service applies to dogs, cats and rabbits which can be carried in a plane’s cargo compartment only. It will not be extended to passengers who want to fly with their pets, the airline’s public relations department announced.
On Aug 2, The SET-listed budget airline issued a ban on pets being carried on its aircraft after a series of problems related to transporting the animals, with some of them dropping dead while in the aircraft’s hold.
“We have come across a number of pets in poor health or becoming panic-stricken. They should not have been taken on flights in the first place but their owners insisted,” a Nok Air spokeswoman told the Bangkok Post on that day.
The ban came a day after a man from Phetchabun province took to social media to blame Nok Air cargo staff for the death of his Siberian Husky puppy during transport from Bangkok to Trang on July 12.
Nok Air said it would take additional measures in examining the pets to make sure their physical conditions were ready for the air transport, while promising all staff would take good care of the pets at the best of their ability. It urged customers to carefully study terms and conditions, and strictly follow guidelines before transporting their pets through the Nok Air Cargo service.